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Please use our online FAQ guide to answer your questions. If you need additional help or questions to your answers please e-mail us at info@topflashlights.com GENERAL
ORDERING
POLICY AND GUARANTEE SHIPPING
REPAIRS
BATTERIES
CHARGERS
PRODUCT SPECIFIC
GENERAL
You will get the fastest response by contacting us with e-mail. We check e-mail several times a day and pride ourselves on quick e-mail responses. You can contact us as follows:
Yes, we offer discounts on quantity orders. The amount of discount we offer varies by the item so please contact us to find out the details.
Go to the “Guide to choosing the right light” section of Learning Center on this website.
The difference in size between two flashlights does not affect the flashlight's brightness or range. The larger light enjoys a larger LED which emits larger diameter of light and a larger amount of coverage per square feet.
An explantion can be found in "Guide to choosing the right light" section of Learning Center on this website.
The short answer is, you can’t. There is no universal method of measuring flashlight's output, not even when the ratings are in the same units. A lumen rating is the total unfocused visible light output of EITHER (depending on the manufacturer) the bare bulb, or of the entire flashlight. A candlepower rating used by a flashlight's manufacturer will usually be Peak Beam Candlepower. This is a calculated value based on measuring the hot spot in the focused beam and multiplying by a number found by squaring the distance between the photocell used for the measurement and the flashlight. What this number gives is the number of “standard candles” that would need to be burning to produce the same amount of illumination as the hot spot in the beam at the same distance as the measurement is taken. Because Peak Beam Candlepower is focused light and lumens refer to unfocused light, it is ABSOLUTELY IMPOSSIBLE to convert the two.
LED means Light Emitting Diodes. LEDs are just tiny light bulbs that fit easily into an electrical circuit. But unlike ordinary incandescent bulbs, they don't have a filament that will burn out, and they don't get especially hot. They are illuminated solely by the movement of electrons in a semiconductor material, and they last just as long as a standard transistor.
The choice of LED or Xenon largely depends on the flashlight's application. LED’s can be good for close-in lighting for extended periods of time. Xenon is better for lighting objects at a distance.
ORDERING
We will NEVER sell, trade, or give your information to anyone else. Your information will only be used for internal purposes, and the occasional e-mail informing you of new products or current special pricing. You can unsubscribe if you ever change your mind. You can feel safe entering your credit card details via our secure server - it encrypts all submitted information so that it cannot be read as the information travels over the Internet.
Currently, we do not accept checks nor money orders. Acceptable methods of payment are all credit cards as well as Paypal.
Yes, please contact us to find out the details. POLICY AND GUARANTEE
Streamlight makes tough, durable, long-lasting lights which are supported with an equally strong warranty. Streamlight warrants its products to be free of defect for a lifetime of use.* They will repair, replace or refund the purchase price, at their option, of any Streamlight product that does not work or that you manage to break for as long as you own it. Of course, this limited lifetime warranty excludes abuse, batteries, bulbs and chargers. Rechargeable batteries and chargers have a (1) one year warranty with proof of purchase. To return your Light to take advantage of this guarantee go to TopFlashlights' FAQ Repairs section for the factory information. In any country or under any jurisdiction where specific restrictions exist on limited lifetime warranties, Streamlight offers a 10-year limited warranty. *Excludes H.I.D LiteBox and M-series weapons mounted lights. Merchandise once sold by TopFlashlights.com becomes subject to the specific manufacturer’s warranty and is not our responsibility. All warranty claims by customers must be submitted by the customer directly to the manufacturer.
For this information, please refer to Return Policy section on this website. SHIPPING
All orders are shipped as quickly as possible, processing time takes typically 24-48 hours. However, shipping time varies depending on the shipping method of your choice and destination. For more information, go to Shipping Information on this website.
We ship to the United States as well as outside the country. All orders shipped outside the United States are processed with the following guidelines:
Simply click on Track my Order and provide an order number. If you have any questions, contact us via e-mail. We do not ship to P.O. Box addresses
REPAIRS
Merchandise once sold by TopFlashlights.com becomes subject to the specific manufacturer’s warranty and is not our responsibility. All warranty claims by customers must be submitted by the customer directly to the manufacturer. Streamlight, Inc. Service Center: 1-800-523-7488 or 1-610-631-0600 All defective merchandise is subject to repair or exchange. TopFlashlights.com reserves the right to make the final determination as to repair or replacement. No cash refunds are applicable on repair or exchange items.
You can send your light/charger to the factory for repair:
Streamlight, Inc. Please include (inside the box):
When shipping, please use a carrier that can confirm delivery.
Identify what is not operating properly and when it occurs.
Yes. Indicate on your packing slip that you request an estimate and how you can be contacted.
Yes. There are lists of replacement parts in the “Product Accessories” sections of this website.
Generally the batteries and bulbs of Streamlight products are user-serviceable. Some other repairs require complex procedures, special tools, and can void the warranty and/or the flashlight's approval rating (Those repairs should be performed only by The Factory or Authorized Repair Centers).
The Stinger lens can only be replaced with special tools. Return the Stinger to the factory or an Authorized Repair Center.
A spare bulb is located in the base of the lamp holder assembly. The Scorpion uses a high output xenon bi-pin light bulb. DO NOT TOUCH A HOT BULB. Allow the bulb to cool before handling. The bulb is under high internal pressure. ALWAYS WEAR SAFETY GLASSES WHEN HANDLING THE BULB. To change the bulb unscrew the flashlight's head from the barrel. Firmly grasp the burned out bulb and pull it from the lamp holder assembly. To access the spare bulb turn the lamp holder assembly over so that the battery contact/cover is facing upwards. Remove the battery contact/cover by prying it upwards. The spare bulb is located in the recessed area in the center of the lamp holder assembly. Turn the lamp holder assembly over so that the bulb side is up. There are four holes visible in the bulb side of the lamp holder assembly. The pins of the bulb mount in the two holes that have square metal contacts abutting them. Carefully align the pins of the new bulb with the contact holes in the lamp holder. Push the bulb into the lamp holder. Use care to make sure that the pins are straight and that the bulb is firmly seated in place. Note: Don’t touch the new bulb with your fingers, if you do accidentally touch the bulb make sure to wipe it off thoroughly with a clean cloth. BATTERIES
No. Streamlight products are optimized and the components can be damaged or destroyed by the use of anything other than the recommended battery type. The use of improper or substandard lithium batteries can be especially dangerous.
No. Routinely running the lamp until it extinguishes will drastically shorten the life of the battery. Lead acid batteries need to be fully charged. The higher the average charge on the battery, the longer it lasts. Deliberately draining a lead-acid battery will quickly destroy it.
Refer to "Product Accessories" sections of this website for the information.
Nickel Metal Hydride AA replacement rechargeable batteries seem to work okay. However, since the product was designed for alkalines and we cannot possibly test all of the aftermarket replacements, we cannot recommend the use of any batteries other than alkalines.
Research has shown that the "memory effect" is a rare phenomenon and is almost nonexistent in high-drain applications such as flashlights. Some tips to help prolong the life of Ni Cd batteries:
Some Survivors have model information listed on them. See "Survivor Accessories" section of this website for replacement batteries.
Streamlight does not support the use of batteries other than those specifically listed in the instructions. Normally the lamps and current regulators are designed for a specific type of battery, and using other batteries often results in poor performance, either low output or extremely short lamp life, depending on the battery types involved. CHARGERS
Generally yes. Streamlight charge cords use a common connector. The exception to this is the Ultrastinger fast charge systems that must use either vehicle 12V DC or the heavy duty AC charge cord which is supplied with the system.
First, see if there is power to the charger itself. Second, check to be sure that the flashlight is properly inserted into the charging system. If the red light still does not light the flashlight and charger should be returned for repair.
As the battery approaches a fully charged state it is normal for the charger LED to alternate between lighting steadily and blinking. This process may take as long as 15 minutes to one half hour and does not indicate a charging problem.
No. The Stinger and the Strion are different sizes and their battery chemistries and charging systems are completely different.
5) Does the SL-20XP LED take a different charger than the standard SL-20XP? I have two new lights that I can't get to charge. Suggestions?
The SL-20XP LEDs originally were shipped with a gray charger and that was the only charger that will work. The gray charger has an LED charge indicator since there are no LEDs on the switch housing. The flashlight's switch housing is made of black opaque plastic. The current version uses the old (black) charger. The new ones have a translucent dark red switch housing that glows when in the charger. These work with either grey or black chargers and are shipped with black chargers.
Follow the guidelines in the instruction booklet included with the flashlight. Some products have a red and green light combination (Litebox, Vulcan). In that case green indicates a charged condition. Flashing red LED’s on the Stinger (fast) and Strion chargers indicate a charged condition.
No. Batteries have an expected number of charge/discharge cycles (the number varies by the type of battery). Streamlight fast chargers safely revert to a maintenance charge rate after the battery has been charged. PRODUCT SPECIFIC
1) Can the Fire Vulcan be field-modified to have a mode in which the main bulb is steadily lighted and the taillights flash?
No. This would require a factory modification of the circuit board and is not currently available.
No.
3) What is the difference between the Titanium TT-3C UV flashlight and the Black TT-3C UV flashlight?
The titanium model features (6) 390 nm LED’s. The black version contains UV flashlight LED with 2 different nanometer ratings: (3) 375 nm LED’s and (3) 390 nm LED’s. The wavelength of the UV flashlight LED determines what types of UV images can be observed.
No. The 4AA really isn’t a diving light. Water pressure against the switch will turn it on at as little as 15 feet. The current rating is IP67 which is one meter for 30 minutes.
Streamlight does not currently make weapons mounts for the Stinger. We have not thoroughly tested the Stinger in weapons mounted applications although limited testing has shown no problems.
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